Office Manager, co-owner. The first voice and contact at Northwest. Absolute master at customer service. Is prompt, clear, thorough, understanding, and has an amazing memory of people’s names and history. Many students have said that their initial contact with Lena confirmed their decision to attend Northwest. Person who receives the most thank-you cards from students at graduation – a testament to her people skills. Being an intimate school, she can see and hear everything that goes on in the kitchens, hence why she is involved in many key decisions made at Northwest. Some people hate their desk job; Lena relishes hers.